Vehicle sales, International Transport and use of this website.
These terms apply when you buy a vehicle from us, book our International Transport service, or use this website. Please read them carefully. By making a booking or purchase you agree to them.
This website is run by Ludovik Motor Group Limited, a company registered in England and Wales (company number 15936961). Our registered office is 167-169 Great Portland Street, London, England, W1W 5PF. We are VAT registered.
You can contact us on 07448 326943 (phone and WhatsApp) or by email at info@ludovikmotorgroup.com. We are open Monday to Saturday, 8am to 4pm.
In these terms, "we", "us" and "our" mean Ludovik Motor Group Limited, and "you" means the customer.
We take care to describe every vehicle accurately, including its mileage, history and condition. Photos and descriptions on this website are for guidance only. The vehicle itself, as you inspect it, is what you are buying.
Our vehicles are sold in person. Before you buy, you are invited to:
By completing the purchase you confirm that you have had the opportunity to inspect and test drive the vehicle and are satisfied with its condition. Any faults or defects that we point out to you before the sale, that are recorded on your invoice, or that a reasonable inspection or test drive would have revealed, are taken into account in the price and are not grounds for a later complaint or return.
These are used vehicles. Wear and tear consistent with the vehicle's age and mileage is to be expected and is not a fault.
Prices are shown in pounds sterling. Vehicles are offered subject to availability and are not reserved for you until we confirm the reservation. Ownership of a vehicle passes to you only once we have received payment in full in cleared funds. Until then, the vehicle remains our property.
Any part-exchange valuation is based on the information you give us and is subject to inspection. You must tell us about any outstanding finance, damage or faults. We may change or withdraw the valuation if the vehicle is not as described.
Because you inspect, test drive and buy the vehicle in person, there is no cooling-off period. We do not accept returns, exchanges or refunds because you have changed your mind, found a different vehicle, or no longer need the vehicle.
If, within 14 days of the date you take the vehicle away, a major fault appears that was not present or apparent when you bought it, we will consider your concerns and, where we agree the fault is genuine, offer a repair, an exchange or a refund, at our choice.
A major fault means a serious failure of a major component, such as the engine or gearbox, that stops the vehicle from being driven safely or reliably.
This policy does not cover:
How to make a claim. You must write to us by post at our registered office, Ludovik Motor Group Limited, 167-169 Great Portland Street, London, England, W1W 5PF, so that your letter is sent within 14 days of the date you took the vehicle away. Please include your name and phone number, the vehicle registration, the date of purchase, a description of the fault, and any photos or garage reports. If a major fault appears, please stop driving the vehicle and contact us before arranging any repair. We are not responsible for the cost of repairs carried out elsewhere without our written agreement.
The policy in clause 6 is in addition to your legal rights, not instead of them. If you buy as a consumer, the Consumer Rights Act 2015 gives you rights if a vehicle is not of satisfactory quality, fit for purpose or as described. Nothing in these terms takes away or limits those rights. Citizens Advice can tell you more about them.
If you buy as a business or motor trader, the vehicle is sold as seen, and the policy in clause 6 does not apply, to the fullest extent permitted by law.
We transport vehicles between the UK and Albania, currently from London (Luton) to Durrës. Where we offer it, these terms apply equally to transport from Durrës to London (Luton). You bring the vehicle to us at the agreed drop-off point on the agreed date, and it is delivered to the destination for you, or the person you name, to collect. We will confirm the exact drop-off and collection arrangements with you before departure.
Our prices are fixed per vehicle, based on its size: Small car, Standard / Saloon, or SUV / 4x4. Prices are shown before VAT, and VAT at 20% is added. The total including VAT is shown before you book.
You must choose the correct vehicle size. If the vehicle you bring is larger than the size you booked, you must pay the difference before it departs. If you do not, we may refuse to carry it, and clause 12 applies. Vans and larger vehicles are quoted separately.
When you book, you reserve a space for one vehicle on a specific departure date. You can book online, by phone or by WhatsApp, and pay in full by card online when you book, or in full in cash when you drop the vehicle off. Card payments are processed securely by Stripe; we do not see or store your card details.
Your booking is confirmed when you pay online by card, or when we confirm it with you by phone or WhatsApp if you are paying in cash. Once confirmed, your space is held for you and is not offered to anyone else. Payment must be made in full before the vehicle departs.
We will do our best to depart on the confirmed date, but departure and arrival times are estimates. They may change because of weather, ferry or road conditions, border and customs checks, or other events outside our control. We will keep you informed of any significant delay. A delay is not grounds for a refund.
Once your booking is confirmed, we do not give refunds, in whole or in part, for any reason. This includes where:
No 14-day cancellation period. Because every booking is for a specific departure date, the 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to bookings for the transport of vehicles (regulation 28(1)(h)).
The only change we may offer is to move your booking to a different departure date. If you cannot make your booked departure, contact us by phone or WhatsApp as early as possible and before your booked departure date. We will move your booking to another departure if it is reasonable for us to do so and space is available. This is at our discretion, and we are not obliged to agree. Moving a booking does not entitle you to a refund. If the new departure has a different price, you pay the difference.
If we cancel a departure, we will move your booking to the next available departure. If no suitable alternative date can be agreed, we will refund the amount you paid for that booking.
When you drop the vehicle off you must:
You must not leave anything in the vehicle that is illegal, dangerous or restricted, including weapons, drugs, flammable items or large amounts of cash. We may refuse to carry any vehicle that does not meet these requirements, and clause 12 applies.
We prepare the export documents needed for the journey. You are responsible for any import duties, taxes, fees, registration costs and checks required by the authorities in the destination country, unless we have agreed otherwise in writing. Any delay caused by missing or incorrect documents you provide is your responsibility.
We will record the condition of the vehicle when you drop it off, including photographs. Please check the vehicle carefully when it is collected. If you find any new damage, tell us before leaving, or in writing within 24 hours of collection, so we can investigate.
We will tell you when the vehicle has arrived. It must be collected by you, or the person you named when booking, who must bring photo ID. Please collect it within the time we tell you; storage charges may apply after that.
We take reasonable care of your vehicle while it is in our care. If it is lost or damaged because of our negligence, our liability is limited to the reasonable cost of repair or, if lower, the market value of the vehicle.
We are not responsible for:
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
We try to keep the information on this website accurate and up to date, but it may contain errors. Prices, availability and departure dates may change without notice until a booking or purchase is confirmed.
The content of this website, including text, photos and our logo, belongs to us and may not be copied without our permission. We are not responsible for the content of other websites we link to, such as WhatsApp or Stripe.
If you are unhappy with our service, please contact us on 07448 326943 or at info@ludovikmotorgroup.com and we will do our best to put things right. Claims under our 14-day major fault policy must be made by post as set out in clause 6.
We use the information you give us to handle your enquiry, booking or purchase. See our Privacy Policy for details.
We may update these terms from time to time. The terms that apply to your booking or purchase are the ones shown on this website when you made it.
These terms are governed by the law of England and Wales, and disputes will be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
Last updated: 18 October 2026
